FAQ

Need Help?

Have a question?

Check out the list of frequently asked questions below! If you don’t find the answer to your question, please feel free to get in touch.

PRODUCTS FAQS

Zoono works by the formation of a mono-molecular layer of covalently bound biocidal molecules based around silicone polymer chemistry. When applied to a surface by spraying, wiping or ‘fogging’, Zoono leaves behind a mono-molecular layer that permanently bonds to the surface. Our water-based sanitisers add a long lasting antibacterial protective layer to hands and surfaces. Once dry, Zoono becomes active.  It resembles a layer of microscopic pins that attract, pierce and kill pathogens and germs – the same principle as a pin popping a balloon. These molecules are antimicrobial, silane-based polymers that covalently bond to the surface forming a barrier of positively charged microscopic pins. The positively charged microscopic pins attract and pierce negatively charged pathogens. The pins rupture the cell walls. This causes the pathogen to break up with lethal effect. It is designed to help support routine hand washing and surface cleaning to provide enhanced protection in between

Our products are made from 99% deionised water, 1% active ingredient – Quaternary Ammonium Compound. QAC is derived from a molecule of sand which goes through a synthetic process to activate it. Our products do not contain alcohol, phenoxyethanol, triclosan or fragrance. 

Zoono can be used on all surfaces in the home. Follow the instructions on the label – use Zoono after your regular cleaning routine on clean, dry surfaces and allow approx. 10 minutes for drying. For commercial / technical applications, industry specific written protocols are recommended and are provided as required. Zoono is designed to be used alongside regular cleaning habits to provide enhanced protection in between.

Simply apply the Zoono GermFree24 Hand Sanitiser 50ml foam pump with two squirts liberally to washed, clean, dry hands and gently rub hands until dry.

On application, the hands feel silky and moisturised without leaving a visible film or coating. A single application of Zoono Hand Sanitiser will act like a glove, providing an invisible bond to the skin for 24 hours without the need for reapplication.

No. GermFree24 Hand Sanitiser does not wash or rub or evaporate off and will remain active on the skin for 24 hours. Normal washing of the hands and drying with a towel, will not affect efficacy.

No. Once GermFree24 has bonded to the skin, it remains effective until such time the skin naturally exfoliates. An application of alcohol in the meantime, will not affect GermFree24 efficacy.

Yes. Zoono Hand Sanitiser has been dermatologically tested in Germany on a range of skin types (older people, young people, fair skinned and dark skinned people etc) – with zero reactions recorded. 

No. It forms an antimicrobial barrier on the skin and will not stain clothing nor discolour skin.

You don’t have to… Hand Sanitiser remains active on the skin until natural exfoliation occurs and this usually takes 72 hours or so (it varies due to factors like exercise, work environment etc). But within high risk environments (Health Care etc), some professionals prefer to use GermFree24 more frequently.

Whilst all substances have a ‘toxicity’ level (even water), Zoono has a ‘toxicity rating’ similar to that of Vitamin C. So yes – Zoono can be safely used around people, pets and plants alike. Unlike traditional sanitisers that kill bacteria by poison or high alcohol content, Zoono is a food-safe, water-based surface sanitiser that works – and keeps working – after it dries

No. Unlike other hand sanitisers that contain up to 70% alcohol (that remove natural oils and dry the skin), GermFree24 is a mild, non-alcohol formulation. On application, Zoono Hand Sanitiser leaves hands soft and silky.

Yes. GermFree24 Hand Sanitiser does not inhibit the normal function of the skin. The antimicrobial layer produced by application GermFree24 Hand Sanitiser bonds to the skin yet allows the skin to “breathe” normally.

Yes. ZOONO is one of the only disinfectant products on the market that can back up its claims with multiple independent lab results. Zoono has approx 150 Test Results on file from accredited laboratories around the world, including New Zealand, Australia, UK, Germany, USA, South Africa, Korea, China and Japan. These are provided as part of the Regulatory process for Approvals and Registrations globally.  ZOONO has been successfully tested against a variety of pathogens and germs including the hospital superbug MRSA, Staph, E.coli, H1N1, MERS, Norovirus, SARS COVID plus many more.  

Yes. Because it’s free from alcohol and other harmful ingredients you can use the Surface Sanitiser Spray to keep germs off toys. Make sure you clean the toys first then spray and let it completely dry before giving it back to them.

Using hand sanitisers, usually containing alcohol (70% to 90%) and many other chemicals cause health problems and skin irritation, especially if you have sensitive skin, are asthmatic or suffer from eczema. Normal hand sanitisers kills germs and pathogens at the point of use and when wet. Once dry, they no longer work, and many don’t achieve the contact time stipulated in their laboratory tests. Traditional alcohol based hand sanitisers lasts only up to 7 minutes on our hands.  ZOONO®’s protective shield has been proven to kill 99.9% of germs and pathogens such as Mould, Yeast, Fungi, Virus and Bacteria for up to 30 days on surfaces and up to 24 hours on the skin. 

Yes – Zoono Germfree24 hand sanitiser is approved by the South African Halaal association.

ZOONO® is a transparent, publicly-listed business and listed on the Australian Stock Exchange (ASX:ZNO). ZOONO® is manufactured in New Zealand and today, ZOONO® Group Ltd has established a global network of customers and distributors that are spread across 42 countries and territories.  ZOONO® South Africa is one of 21 distributors worldwide.  

Yes, You can buy ZOONO®  in selected retail outlets.  Follow our hashtag #zoonotribe on social media to get updates on retail stores that sell ZOONO and companies using ZOONO to protect their premises against harmful bacteria and viruses to keep their customers safe. 

Underground
2Leaderboard Large 728 x 210

SHOPPING FAQS

No, you’re able to shop as a guest.  Creating a profile for you makes it easier the next time you order from us. It will save your shipping details and ensures faster check out. We recommend signing up to our emails so we can let you know when we have special offers or promotions.

If you’re on Zoono-sa.co.za, you will be charged in ZAR. 

Orders will be dispatched from our Warehouse in Cape Town or a nominated third party pick/pack service. Delivery time will vary from region to region. Additional rural / township charges may apply.

You should receive an email as soon as your payment is successfully received. If you do not receive a confirmation email within a few hours and you’ve checked your junk mail folder, please contact us.

You can enter your coupon code into the ‘Coupon Code’ field within the ‘Shopping Cart’ section of the site. If you have trouble redeeming the order, please contact us for further assistance.

If you’ve forgotten your password you may click the below and follow instructions to reset your password. Please ensure you allow 20 minutes to receive the email to reset your password.

We do however some countries are excluded. If we cannot process your order you will be provided a refund.
Unfortunately we don’t ship to Russia due to strict customs procedures.
Delays due to customs clearance or internal service are not accounted for. International orders  may incur import duties or taxes levied by the authorities in your country. These duties, taxes or charges are payable by the receiver. The threshold in the UK is low.
Our courier provider does not ship to the following places: Crimea Region, Cuba, Iran, North Korea, Russia, Sudan, Syria.

Dispatch will be in 5-7 business days. (Time may vary depending on volumes)
Our dispatch centres are based in South Africa.
NORMAL DELIVERY TIMES: 
Within South Africa: 5-10 business days.(there are some delays due to high volumes and some restriction, please expect a temporary delay of up to 15 business days)
 
HIGH DEMAND PERIODS:
3 weeks for delivery.

SOUTH AFRICA ONLY

National Domestic Road freight 

R115 per order, 25kg maximum, R6 per kg thereafter.

Delivery time 36 – 72 hrs during business hours.

 

RETURNS FAQS

It is important that you’re happy with the items you’ve purchased from us. If your item is faulty, it may be returned to us. If goods are faulty they may be returned for a refund or exchanged within 14 days or receiving your order, provided they are unopened and unused. Please note postage costs will not be refunded for the cost incurred returning the items to us. If the goods are faulty or were sent in error we will reimburse you the cost incurred to return the item/s back to us.  Zoono will strictly not accept returns on open or used items, unless the item is faulty, subject to all South African Legislation. If at the discretion of Zoono, you are to be refunded, Zoono will charge an administrative fee. 

 

Orders that qualify for a refund that have been placed on our website will be refunded similar to the way you made your purchase and you will receive a confirmation email once your order has been processed. Please see terms & conditions for our return policy. If you used a credit card, the funds will be credited back to your credit card within 5-10 business days however this may vary depending on your bank (and can take up to 15 days). 

If you believe your parcel has been lost please contact the courier company, please check tracking details in your email. Should you have not received a tracking email from our courier, but a delivery progress email directly from us, please let us know so we can assist with tracking your parcel.

You may return your item purchased if it is faulty. Please contact us and we will assist you through the process.

Yes, if you have sufficient evidence to provide us. Please contact us and we will assist you through the process. Please note, you will need to provide a receipt for these postage costs in order for us to refund you.

If you need to make a change to the billing address, delivery address and contact number please let us know as soon as you can. If we haven’t shipped your order & we’re not in a high-demand period we will do our best to make the changes. Unfortunately, we’re unable to change the items within your order.

Please contact us and we will happily resolve this with you. While we take care to ensure accuracy, from time to time we get it wrong. If you believe your order is incorrect, please contact us.

Within South Africa:
You can return your item via any traceable courier service.
You will need to cover courier costs yourself.
You must take precautions to ensure your items reach our warehouse as we cannot take responsibility until we receive the items. Please ensure you use a traceable service for safe delivery.
If your item is faulty we will reimburse delivery costs however, please use the most economical delivery method to return your items as we cannot reimburse for an amount higher than the original delivery costs.

Please return your item to;
ZOONO SOUTH AFRICA
29 Marconi Road, 
Montague Gardens,
Milnerton, 7440
Cape Town,  South Africa.

 

Item added to cart.
0 items - R0.00
Open chat
1
Hello, need more info on Zoono? Send us a WhatsApp message here.