These Website Terms and Conditions Govern the Ordering, Sale and Delivery of Goods and the Use of this Website.

This website can be accessed at zoonosouthafrica.co.za, (the “Website”) and is owned and operated by Zoono Antimicrobial Solutions (Pty) Ltd, trading as Zoono South Africa.  These Website Terms and Conditions (“Terms and Conditions”) govern the ordering, sale and delivery of goods, and the use of this Website and will comply with all South African legislation.

These Terms and Conditions are binding and enforceable against every person that accesses or uses this Website (“you”, “your”, “the consumer” or “user”) and Zoono selected social media platforms, including without limitation each user who registers as users on the Website (“registered user”). By using the Website or by clicking on the “Sign Up” or “Register” or “Log In” buttons on the Website, you acknowledge that you have read and agree to these Terms and Conditions.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: “Client”, “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions and purchasing Zoono products. “Zoono”, “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. “zoonosouthafrica.co.za” refers to Zoono’ South Africa’s website.

AVAILABILITY OF STOCK

Users or Registered users may place orders for goods that Zoono South Africa may accept or reject. Whether or not Zoono South Africa accepts an order depends on the availability of goods, the correctness of the information relating to the goods (including without limitation the price) and receipt of payment or payment authorisation by Zoono South Africa for the goods.

We may decide to offer discounted Goods for specific periods on the Website (“Specials or Promotions”). However, All Specials and Promotions have a stock limit and may expire earlier if stock is unobtainable. We will reserve stock for customers in the order in which we receive payment.

You acknowledge that the stock of all products on offer is limited and that pricing may change at any time without notice to you. Zoono South Africa will take all reasonable efforts to monitor stock levels and ensure that when stock is no longer available, that offers thereof are discontinued or shown as “out of stock” or “sold out” on the Website. However, we cannot guarantee the availability of stock. When goods are no longer available after placing an order, Zoono South Africa will notify you. You will be entitled to a refund of the amount paid by you or select an alternative product of similar value.

Placing products in a shopping basket without completing the purchase cycle does not constitute an order for such products, and as such, products may be removed from the shopping basket if stock is no longer available or the price thereof might change without notice to you. You cannot hold Zoono South Africa liable if such products are not available or are not available at a particular price when you complete or attempt to complete the purchase cycle at a later stage.

OUR RIGHT TO CANCEL OR DECLINE YOUR ORDER

We explicitly make use of our right to decline or cancel your order – even after your payment – in the following instances (money will be transferred back to you as soon as we manually cancel):

  • The requested product is out of stock
  • The invoice information is not correct
  • The listed pricing was incorrect
  • The given address was incorrect/incomplete
  • We have reasonable suspicion of fraud
  • We have reasonable suspicion of your intention to resell the bought product.

In the event of writing, printing or calculation errors on the website or in catalogues, advertisements or flyers, Zoono SA will be entitled to withdraw from contracts based on such errors.

RESERVATION OF OWNERSHIP

Zoono SA reserves the ownership of any goods bought until the goods in question and all other articles from the same shipment have been paid for in full.

COOKIES

We employ the use of cookies. By using Zoono South Africa’s website you consent to the use of cookies in accordance with Zoono South Africa’s privacy policy. The use of cookies on websites is standard practice that enables us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting. Some of our affiliate/advertising partners may also use cookies.

LICENSE
Unless otherwise stated, Zoono and/or its licensors own the intellectual property rights for all material on Zoono. All intellectual property rights are reserved. You may view and/or print pages from Zoono South Africa’s website for your own personal use subject to restrictions set in these terms and conditions.

You must not:

  • Republish material from www.zoonosouthafrica.co.za, www.zoono-sa.co.za, www.zoono.ca, www.zoono.com, zoono.com.au and zoono.co.nz
  • Sell, rent or sub-license material from www.zoonosouthafrica.co.za, www.zoono-sa.co.za,  www.zoono.ca, www.zoono.com, zoono.com.au and zoono.co.nz
  • Reproduce, duplicate or copy material from www.zoonosouthafrica.co.za www.zoono-sa.co.za, www.zoono.ca, www.zoono.com, zoono.com.au and zoono.co.nz
  • Redistribute content from Zoono (unless content is specifically made for redistribution) and written consent is obtained from Zoono.

USER COMMENTS
This Agreement shall begin on the date hereof.
Certain parts of this website offer the opportunity for users to post and exchange opinions, information, material and data (‘Comments’) in areas of the website. Zoono South Africa does not screen, edit, publish or review comments prior to their appearance on the website and Comments do not reflect the views or opinions of Zoono South Africa, its agents or affiliates. Comments reflect the view and opinion of the person who posts such view or opinion. To the extent permitted by applicable laws Zoono South Africa shall not be responsible or liable for the Comments or for any loss cost, liability, damages or expenses caused and or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.

Zoono reserves the right to monitor all comments and to remove any comments which it considers in its absolute discretion to be inappropriate, offensive or otherwise in breach of these Terms and Conditions.

You, the consumer warrants and represent that:

  • You are entitled to post the comments on our website and have all necessary licenses and consents to do so;
  • The comments do not infringe any intellectual property right, including without limitation copyright, patent or trademark, or other proprietary rights of any third party;
  • The comments do not contain any defamatory, libellous, offensive, indecent or otherwise unlawful material or material which is an invasion of privacy;
    The comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity;
  • You hereby grant to Zoono a non-exclusive royalty-free license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats or media.

The following organisations may link (Hyper linking) to our Website without prior written approval:

  • Government agencies;
  • Search engines;
  • News organisations;

Online directory distributors when they list us in the directory may link to our website in the same manner as they hyperlink to the websites of other listed businesses; and

System-wide accredited businesses except soliciting non-profit organisations, charity shopping malls, and charity fundraising groups which may not hyperlink to our website.

These organisations may link to our home page, to publications or to other website information so long as the link:

(a) is not in any way misleading;

(b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and

(c) fits within the context of the linking party’s site.

We may consider and approve in our sole discretion other link requests from the following types of organisations:

  • commonly known consumer and/or business information sources such as Chambers of Commerce, South African Automobile Association, AARP and Consumers Union;
  • com community sites; associations or other groups representing charities, including charity giving sites, online directory distributors;
  • internet portals; accounting, law and consulting firms whose primary clients are businesses; and educational institutions and trade associations.

We will approve link requests from these organisations if we determine that:

(a) the link would not reflect unfavourably on us or our accredited businesses (for example, trade associations or other organisations representing inherently suspect types of business, such as work-at-home opportunities, shall not be allowed to link);

(b) the organisation does not have an unsatisfactory record with us;

(c) the benefit to us from the visibility associated with the hyperlink outweighs the absence of Zoono, and

(d) where the link is in the context of general resource information or is otherwise consistent with editorial content in a newsletter or similar product furthering the mission of the organisation.

These organisations may link to our home page, to publications or to other website information so long as the link:

(a) is not in any way misleading;

(b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and

(c) fits within the context of the linking party’s site.

If you are among the organisations listed in paragraph 2 above and are interested in linking to our website, you must notify us by sending us a message via the contact form on this website. Please include your name, your organisation name, contact information (such as a phone number and/or e-mail address) as well as the URL of your site, a list of any URLs from which you intend to link to our Web site, and a list of the URL(s) on our site to which you would like to link. Allow 2-3 weeks for a response.

Approved organisations may hyperlink to our website as follows

  • By use of our corporate name; or
  • By use of the uniform resource locator (web address) being linked to; or
  • By use of any other description of our website or material being linked to that makes sense within the context and format of content on the linking party’s site.
  • No use of Zoono’s logo(icon) or other artwork will be allowed for linking absent a trademark license agreement.

IFRAMES
Without prior approval and express written permission, you may not create frames around our  web pages or use other techniques that alter in any way the visual presentation or appearance of our website.  

CONTENT LIABILITY
We shall have no responsibility or liability for any content appearing on your website. You agree to indemnify and defend us against all claims arising out of or based upon your website. No link(s) may appear on any page on your website or within any context containing content or materials that may be interpreted as libellous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

RESERVATION OF RIGHTS
We reserve the right at any time and in its sole discretion to request that you remove all links or any particular link to our website. You agree to immediately remove all links to our website upon such request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuing to link to our website, you agree to be bound to and abide by these linking terms and conditions.

WEBSITE CONTENT
Zoono South Africa is committed to ensuring information and images are up to date and relevant. However, Zoono South Africa cannot guarantee that the images exactly represent product or their packaging. Information on this website is subject to change without notice.

THIRD PARTY LINKS
Zoono South Africa may provide links to external websites or applications. Zoono South Africa does not monitor, approve or control content on third party websites. Zoono South Africa does not guarantee, endorse or adopt accuracy or completeness of content. The inclusion of links on external third party websites does not suggest or imply association or partnership between Zoono and the third party website.

REMOVAL OF LINKS FROM OUR WEBSITE
If you find any link on our website or any linked website objectionable for any reason, you may contact us about this. We will consider requests to remove links but will have no obligation to do so or to respond directly to you.

Whilst we endeavour to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the website remains available or that the material on the website is kept up to date.

DISCLAIMER
To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website (including, without limitation, any warranties implied by law in respect of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill). Nothing in this disclaimer will:

  • limit or exclude our or your liability for death or personal injury resulting from negligence;
  • limit or exclude our or your liability for fraud or fraudulent misrepresentation;
  • limit any of our or your liabilities in any way that is not permitted under applicable law; or exclude any of our or your liabilities that may not be excluded under applicable law.
  • The limitations and exclusions of liability set out in this section and elsewhere in this disclaimer:

(a) are subject to the preceding paragraph; and

(b) govern all liabilities arising under the disclaimer or in relation to the subject matter of this disclaimer, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty.

To the extent that the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.

USE OF ZOONO PRODUCTS AND SERVICES
To purchase from zoonosouthafrica.co.za, zoono-sa.co.za, zoono.ca, zoono.com, zoono.com.au and zoono.co.nz you must be 18 years or older. All products available on this site should be used on accordance with instructions, precautions and guidelines as stated on the labels.

PRICING
All prices displayed on zoono-sa.co.za are displayed in ZAR unless stated otherwise. Where applicable, local taxes are shown and inclusive in the displayed price. All prices are correct at time of publication; however, we reserve the right to alter prices for any reason at any time.
Zoono South Africa reserves the right to amend any pricing errors due to computer malfunction, human error or any other reason. Zoono South Africa will notify you if an error applies and you will have the right not to make purchase of product/s where the price has been corrected.

PROMOTIONS AND OFFERS
All promotions and offers are exclusive to zoono-sa.co.za unless otherwise stated. Any promotion or offer may not be used in conjunction with another unless otherwise stated. Promotions and offers are subject to availability and Zoono South Africa reserves the right to cancel promotions and offers at any time without notice. Any such requirement such as minimum spend will be outlined in the promotion or offer details. Zoono South Africa reserves the right to run promotions and offers for sets periods of time and in specific geographies and not others if it so chooses. Free gifts cannot be redeemed for cash, resold, or returned for refund or replacement unless the product is faulty. Any decision made by Zoono South Africa regarding promotions and offers on the sites cannot be negotiated.

NO RESELLER OR DISTRIBUTOR ACTIVITY

Products purchased on our sites and sample made available by Zoono may not be resold. All distributor agreements must be negotiated with a Zoono representative directly. Suspected violation of our terms and conditions may results in cancellation, reduced quantity with or without notice and any other legal recourse.

SECURITY
Transactions made on zoonosouthafrica.co.za are protected by Paygate (Pty) Ltd (powered by DPO Group) and are only used for the purpose of transaction fulfilment. We do not store cardholder information. We are committed to providing secure online payment facilities. All transactions are encrypted. Once you have selected your payment method and you accept these Terms and Conditions, you will be directed to a link to a secure site for payment of the applicable purchase price for the products.

PAYMENTS

Additional exchange rate costs and fees may apply as charged by your credit card issuer. We will not be liable for costs associated with bank fees and exchange rates.

Payment may be made via Visa and MasterCard, SiD secure EFT, Zapper, Mobicred, Masterpass and MoMoPay. Where payment is made via credit/debit card, we may require to verify the validity of payment at our discretion. As such we are entitled to withhold delivery until authorisation is obtained. You must be fully authorised to use the credit card supplied for the purpose of paying the products ordered, by authenticating your authority with positive identification and confirming the credit card has sufficient funds available to cover all the costs incurred from your order. Where payment is effected by EFT, delivery of the product will only take place once the payment has cleared in our account.

PAYMENT SECURITY
Credit card details do not get transmitted through Zoono, all purchases and card transactions will be acquired for Zoono South Africa via PayGate (Pty) Ltd (powered by DPO Group) who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

Customer details will be stored by Zoono South Africa separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za.

ORDER PROCESSING
Your order will be processed within 5 working days. If you order is placed at 1pm on a public holiday, Saturday or Sunday, it will be dispatched on the following business day.

Orders will be dispatched from our Warehouse in Cape Town or a nominated third party pick/pack service. Delivery time will vary from region to region. Additional rural / township charges may apply.

Tracking numbers are available upon request or will be emailed to you once your order is processed.

COUPON VOUCHERS

Coupon Vouchers are only valid for online purchases. Coupon Vouchers cannot be used retrospectively, i.e. applied to orders already placed. To use a coupon voucher during checkout you must be logged in or register providing your personal data. To redeem a coupon voucher, please enter the coupon voucher code into the appropriate field during checkout and click “Apply Coupon”.

If your coupon voucher is valid you will see the coupon voucher discount in your shopping cart and the respective total of all items (attention: your order has not yet been submitted!)

If the coupon voucher is not valid you will receive the error message “Invalid Coupon Code”. The coupon voucher will not be applied to your shopping cart.

You can only use one coupon voucher per order. Coupon vouchers cannot be combined.

If the amount of the coupon voucher does not cover the total, you can choose one of the payment options offered to you to pay for the remaining amount.

If your total is lower than the amount of your coupon voucher, your order will be rejected. Therefore, it is impossible to make an overpayment!

CUSTOMS AND IMPORT DUTIES
International orders may be subject to local charges. Custom and import duties, if applicable, will be charged when the parcel reaches its destination country and must be paid for by the recipient. Zoono is not responsible for informing you of these costs or reimbursing any additional costs charged on delivery.

RETURNS AND REFUNDS
Goods may be returned for a refund or exchange within 14 days of receiving your order provided they are unopened and unused. Please note postage costs will not be refunded for the cost incurred returning the items to us. If the goods are faulty or were sent in error we will reimburse you the cost incurred to return the item/s. Zoono will strictly not accept returns on open or used items, unless the item is faulty, subject to all South African Legislation. If at the discretion of Zoono, you are to be refunded, Zoono will charge an administrative fee. 

CONTACT INFORMATION
If you have any general questions or concerns or queries relating to our terms & conditions or our use of personal information, if you would like to update or correct the personal information we hold about you, please contact us via the contact form on our website.

 

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